Type Nerds Rejoice!

Thursday, September 2, 2010 by Lauren Bowles


As the official type nerd of the office, I'm always excited to learn about new typefaces; and I'm happy to report the new one from Hoefler & Frere-Jones. The name is Forza. It's a san serif face based on the rounded rectangle, and is described by H&FJ as "caught in between typefaces that speak in a singular, powerful voice, and versatile ones capable of expressing many different moods". It was commissioned by Wired magazine to work as their editorial workhorse, and the result is engaging and distinguished. With its many different weights, Forza offers a "range of voices" for designers to choose from. It's definitely an updated interpretation of a font style (the study of the rounded rectangle) that has lasted over two hundred years. Well done! I can't wait to explore its possibilities. birdsong gregory grants the seal of approval! 

To learn more about our Charlotte Advertising Agency, visit us at birdsonggregory.com! We're excited to work with you.


Talk About Location-Based Retail Marketing

Friday, August 27, 2010 by Jim Cusson
 


Mark my words, retailers who don't figure out smart, helpful, shopper-centric ways to harness the growing penetration of smart phones are going to evoke an old general store's big brass mechanical cash register: quaint, obsolete, and a reminder of how people used to shop in the past.

 

Meijer, a 194 store regional hypermarket chain based in Grand Rapids, Michigan has launched a trial system in four of their flagship stores that let users locate more than 100,000 items in store along with facilities like bathrooms and customer service. 

 

Indoor positioning systems have long been a holy grail for malls and big-box retailers – where labyrinthine aisles and massive floorplans often leave customers lost and irritated. The obstacles to deploying such a system are many: you've got to create detailed maps for every facility where you want it to work, and you need some sort of system for locating users with a reasonable level of precision since GPS is out of the picture. 

 

Conveniently, these stores have some 26 WiFi nodes deployed, which helps triangulate users down to a reasonable level of precision – though it's probably not going to be able to tell if you're standing in front of Heinz Ketchup or Hunt's.

 

But who cares. It's a fun, exciting, novel, useful shopper marketing tool, and, best of all, a free download for iPhone and Android users.


Eyeballs For Good and Evil

Friday, August 20, 2010 by Matt Reese
Eyes are cool things. They let you see, experience and do things that would be pretty difficult otherwise. I know that’s a strange theme for a blog post but bear with me. I’ve come across these two projects recently and I thought it was an interesting dichotomy. 
 
The first story is an inspirational one. It's about using eyes to communicate when there are no other options. It centers around a graffiti artist known as Tempt who has lost all movement due to advanced stage Lou Gehrig’s Disease. His only communication method was an eye tracking system that cost nearly $1500 dollars and simply didn’t work all that well. A group of artists and programmers decided they could do better and made a system for about $50, using off the shelf components and open source software. The resulting system is both amazing and inspiring- I can only imagine what these guys felt watching Tempt virtually tag his name for the first time in years. The video is 5 minutes but absolutely worth it- Pure bliss.

The Eyewriter from Evan Roth on Vimeo.

The second story is the scary side of eyes. A company called Global Rainmakers Inc. (which sounds more like a rap group than a biometrics company) has announced that they will be installing eye scanners in the Mexican city of Leon. Like the first story, this is a new generation of technology. These are iris scanners that will eventually be able to scan and confirm your identity from hundreds of feet away while you are walking down the street and the prices are expected to come down to the $50-$100 dollar range per scanner. The scariest quote from the story is related to not joining the iris database “ When you get masses of people opting-in, opting out does not help. Opting out actually puts more of a flag on you than just being part of the system. We believe everyone will opt-in”.

Image from Fast Company: Click through for the full story
 
It’s normally too simplistic to qualify things as good or evil in the world but in this case it's a pretty easy call.

A Scented Billboard Even PETA Could Love

Friday, August 20, 2010 by Jim Cusson


Our grocery client Bloom is at it again with another scented billboard - this time using peach to promote the fresh offerings at its new store location in the Dilworth neighborhood of Charlotte. If you're in the Southend area of Charlotte roll down your windows near the Chik-fil-A and soak in the peach. The chain achieved international attention earlier this year by erecting the nation's first scented billboard to promote its Sheffield & Sons beef brand. That charcoal and BBQ scented board drew the ire of PETA, but was generally praised on the internet for its innovative approach. Learn more about our Shopper Marketing agency by visiting www.birdsonggregory.com

Nonlinear Shopper Marketing – Always Fresh and Delicious

Wednesday, August 11, 2010 by Jim Cusson
 
Approaching shopper marketing with a more intuitive, right-brained approach is just like a Triscuit or a tomato you grew in your backyard: fresh, simple, and delicious.

At least that's the case here with Kraft's new oblique campaign for its Triscuit brand of snack crackers that centers around helping people discover the simple joy of growing and eating their own herbs and veggies.

Kraft Foods' Triscuit crackers brand is partnering with nonprofit Urban Farming to create 50 community-based home farms during 2010, and the brand's new home farming initiatives also include offering free basil and dill herb seed cards on four million boxes of its original and reduced-fat varieties, and a website featuring tips on starting home gardens or volunteering at a local Urban Farming garden.

 

The Web site includes a tool that advises consumers which vegetables and herbs are best to plant (and planting dates) based on their regions/ZIP codes and the amount of sunny space available (ranging from a single pot on a balcony to two 4-foot by 8-foot gardens). Another tool enables users to find nearby community farms, and add their own home farms to a map. Forums and sharing tools are prominently displayed.

 

The site also features step-by-step advice for creating and maintaining a home garden from HGTV "Gardening by the Yard" host Paul James, who will make appearances at the openings of the sponsored community gardens.

 

The home farming theme meshes with Triscuit's "Weave Some Wonder" marketing campaign, which launched last year and marked the brand's return to TV advertising after five years. The broadcast component of this campaign emphasizes the crackers' "simple, authentic goodness" and quality ingredients, such as the "soft white winter wheat" from North American farms that gives the product its crunch and "22 grams of delicious whole grain goodness per serving."

 

What else? The home farming initiatives are being supported by PR, print ads, banner ads on gardening, women's general interest and other sites; messaging on the product boxes (which also drives consumers to the microsite), some outreach to blogs and tweeting through the Kraft Foods Twitter presence; and the community forums and sharing tools on the microsite. Rather than focus on promotion via Triscuit's Facebook page, the brand decided to make it easy for users to share the home farming movement site's existence and usefulness through their own social media pages or channels. Now that's tasty!

Shopper Marketing that Really Moves

Wednesday, August 11, 2010 by Leslie Kraemer
 

When you think of food and Southern California, what comes to mind? Beside the iconic In-N-Out Burger?

 

Increasingly, the region's true culinary claim to fame is LA's thriving street eats scene. Thanks to a growing selection of gourmet-on-the-go, mobile take-out joints that have at least 4 wheels (and an army of loyal Twitter followers), the LA street food scene is more dynamic, affordable, and delicious than ever before.

 

It even has its own festival, which happened a couple of weeks ago. Held in the Rose Bowl, 50+ L.A. food truck and ice cream vendors (set up in booths), bars, tequila and mezcal tastings and a marketplace of general goods and crafts provided enough culinary and visual stimuli to keep festival-goers happy (and possibly drunk). General admission tickets quickly sold out, and all the SoCal food truck favorites like The Grilled Cheese Truck, Don Chow Tacos, Kogi BBQ and Flying Pig Truck were there.


Upmarket Brands Take The Point of Sale Online

Wednesday, August 11, 2010 by Leslie Kraemer


There was an interesting article in the NY Times the other day about how luxury brands that formerly eschewed the the online retail world are now flocking to it in droves. it seems that before the Great Recession of 2009, retail brands like Hugo Boss or Marc Jacobs felt the proletarian warrens of the Web was no place to sell very expensive, very exclusive products like a $500 shirt or a $3000 handbag. In 2009, as the worldwide luxury-goods industry fell 8%, online sales were forecast to grow 20%.

But now, these ritzy brands are taking the plunge, and enjoying the benefits of a clickable environment: low overhead, no middleman, social networking opportunities, etc. And although I don't buy clothes that cost more than a week at the beach, if I won the lottery tomorrow, I think I'd prefer to shop for pricey labels online in my ratty pj's rather than have to endure the snooty atmosphere of a high-end bricks-and-mortar boutique. 

Delectable Decorative Caps

Monday, August 2, 2010 by Lauren Bowles
 

By now I'm sure you know how much I love type and illustration, so when I came across this beautiful illustrative alphabet I knew I couldn't keep it to myself. Jessica Hische, Brooklyn based designer, is responsible for these exquisite letters. She started a blog called the Daily Drop Cap, an ongoing project in which she posts a new hand crafted illustrative initial every day. These are a group of 2 color letterpress prints, and can be found at jessicahische.com. My own illustrative alphabet is in progress, I'll keep you posted! In the meantime, check out beautiful graphic design from birdsong gregory at birdsonggregory.com

Enabling Deselection

Monday, August 2, 2010 by Jared Meisel


Shopper Marketing tends to focus on using shopper insights to enable selection at the point of sale. However, in categories that are complex, overwhelming or otherwise hard to navigate, enabling deselection is just as important. You have to enable your shoppers to deselect what they don't want before they are able to select what they want. I learned this lesson while working on Millstone, at the time a P&G premium coffee brand. In an intimidating category like premium coffee, we found that organizing the shelf based on shopper insights gained from research brought about more clarity and ultimately, more sales.

The above picture is a fun way to approach another category that can be intimidating - wine. Press in Charlotte, NC chose not to take the typical approach to categorizing wines by regions or varietals, instead creating fun categories based on what the shopper will experience. Deselection ultimately should enable better and faster selection and in this example, narrow down a large wine list into a smaller set of relevant options.

Retailer as Chef?

Thursday, July 29, 2010 by Jared Meisel

That is what Waitrose has decided, announcing it will open a 4,600 sq ft cooking school dedicated to "inspire the nation to move from just watching cookery programmes to actually cooking and experimenting with new ingredients."

The space will include a theater, teaching area, dining area, bar and kitchen. All this, from a retailer?! I love the forward thinking this reflects - not only a desire to connect with shoppers, but also a desire to help shoppers connect with their products. This is about so much more than filling grocery carts. 

OK, but how do you justify an investment like this?  To start, you have to think broader than just direct sales impact - this has to be a key pillar of your brand's position and strategy. It has to be a company wide focus. As Waitrose's Marketing Director Rupert Thomas explains, "The school also provides an opportunity for us to forge even stronger relationships with its customers and gain a better understanding of what shoppers are looking for from a modern supermarket." 

What a great example of creating a dialogue with your shoppers.

Logo Design Trends of 2010

Tuesday, July 27, 2010 by Lauren Bowles



Most designers will agree that creating a logo for a client is one of our most exciting tasks. Being able to visually represent a company is a great challenge. There are so many articles for designers and clients about the importance of this piece of design, and all that goes into creating it, but I was intrigued by this article from LogoLounge.com. It's all about the trends in logo designs of 2010. The examples above are only a few of the group they discuss, but lets take a look through them.

 

1. PARTS:

This trend is all about iconic pieces (or "parts") that come together to create the silhouette of the whole. From a distance it's one thing, and closer up it reveals more information. This particular example's objective is to visually represent the statement "We the people form this nation". It's a smart visual solve of a more organic concept.

 

2. GHOST:

This trend is all about engaging the viewer. Gaining the viewers attention in a visual world is such huge challenge for a designer, so this trend forces the viewer to engage with the logo if for no other reason than to confirm what they're seeing. It's soft and subtle, but in a way that demands attention. Interesting concept, huh?

 

3. CUBIST:

The inspiration for this trend comes from a place that shouldn't be surprising. Fine art has always been an influencing factor to designers, and I believe that the best design comes from a knowledge and background in fine art. There's a certain visual pleasure in reducing images down to their essence, thus the appeal of cubism.

 

4. BOX-UP

The terminology is pretty obvious, as is the reason this trend is so popular. It can be difficult for a designer to balance the importance of typography and symbol for a company's logo. Enlarging the pair to be sure the type is legible can throw the symbol into the dominant role, and reducing the size to make sure the symbol isn't too loud can make the type too small to read. Using a literal box insures that it's all together in a package. 

 

5. STAINS:

This trend is another example that calls for the attention of the viewer, often times in a second look. The blurred edge creates motion. The immediacy of these marks creates an impression of authenticity and humanity. It looks hand crafted, not computer or machine crafted.

 

6. DUST:

This trend understands the importance of subtlety. The stippled effect creates almost a whisper that can produce different tonal levels with its density. There's kind of a sparkle about this kind of technique. It creates the illusion of motion with hard edges. The most obvious connection for inspiration is that of an airbrush.

 

7. FESTOON:

Another trend that's about creating motion, the festoon trend accomplishes this by using streamer like elements (almost as if they are blowing in a breeze).The key to this graphic solution is that the elements have a diminishing point. They also often use overlapping and transparency to accomplish the goal and push the mark a little further. This trend evokes a free spirit and lack of control that's visually interesting. It's lighthearted and festive.

 

8. PIXEL:

This trend is inspired by the digital building block, the pixel. Small elements come together to create a larger result. The same idea is executed in pointillism. Dots of color create the whole picture. The challenge for designers with this one, is making it new. I found this example particularly interesting because of the warped perspective of the pixels, which ads another layer with dimension. It's an interest and different way to do pixels. 

 

There are more trends you can read about at logolounge.com, but of these select few, what do you think? We tend to have a negative connotation with the word "trend", but in the article Bill Gardner says that we should consider trends to be a report of where logo design is headed. Studying trends can help reveal our growth, and thus allows us to move further. What's your take? Let us know what you think about these growing trends. Really… the good, the bad and the ugly. birdsong gregory wants to know!

To learn more about our Charlotte Advertising Agency, and Charlotte Graphic Design visit our website at birdsonggregory.com!

Price as Value

Tuesday, July 27, 2010 by Jared Meisel
I just read an interesting article posing an intriguing question - What is Price? And before you are quick to answer, think about the implications of that answer.

Price is what a retailer or manufacture asks a shopper to pay for a product. But there is a shopper side to consider as part of this as well. Price also reflects how a shopper views a category or how much value they attribute to a product. Even more, knowing today's value driven shoppers, price can be a way for shoppers to navigate through a sea of products; price can actually help shoppers deselect as well as select.  

So what is the implication? The article concludes by saying "your price should substantiate your value claims...So the next time you establish your price, ask yourself this question “Does this price accurately reflect the value I provide?”

I would push this conclusion even one step further. The next time you establish your price, ask this question: Does my pricing accurately reflect the value I provide to shoppers. Said another way, does it reflect the value shoppers believe I provide?

Fighting for Share of Wallet

Thursday, July 22, 2010 by Jared Meisel
How well do you know your shopper? How well do you know your competition? Have you ever used shopper insights to define your competition?

Traditionally, retailers and brands have viewed their competition as other category or cross category offerings. But if you define your competition from your shopper's perspective, your competition will be defined broadly and probably more accurately as those you fight with for share of a shopper's wallet. American Eagle, the teen clothing retailer, realized they were not just fighting with other teen clothing retailers for sales, they were increasingly fighting against technology gadgets for share of their target's wallet. 

Understanding this led them to create an interesting promotion that will run from July 21 to Aug. 3, during the critical back to school sales window. Shoppers who try on a new pair of jeans receive a card directing them online to select one of dozens of free phones (from brands such as BlackBerry, Motorola and HTC) as long as they sign up for a two-year contract (through a variety of carriers including AT&T, Sprint-Nextel, T-Mobile or Verizon Wireless).  They didn't stop there - the free phone is shipped along with a $25 American Eagle gift card, incenting their target to get back into their stores.

Great shopper marketing is built on great shopper insights. And great shopper insights can lead you to refining how you view the competitive landscape in order to provide relevant offers to your shoppers.

"You've Gotta See This"

Monday, July 19, 2010 by Jared Meisel


When is the last time you heard someone say that about retail? When is the last time you had a retail experience that was totally and unexpectedly great? That completely exceeded your expectations? Retail is not just transactional.  It should be transformational. In an age where the battle is as much for share of trips (foot traffic) as it is for share of wallet, creating a retail experience that is memorable should be a critical part of how you operationalize your brand.

Retail as theater. At Apple's new store in Shanghai, China they even included the red curtain. 

Check out more pictures from the store opening here.

Old Spice Gets Personal

Thursday, July 15, 2010 by Matt Reese

You have to check out these extensions of the Old Spice Body Wash commercial. While most consumer promotions exist only at a very high level and have no customer involvement, these videos go the exact opposite direction and respond directly to one person with spot on sarcasm. To be honest, I like these spots more than the original commercials and they do a great job of connecting with the audience. Click the link to see the rest

Retail as Dialogue

Wednesday, July 14, 2010 by Jared Meisel


The best retailers create environments that initiate and facilitate dialogue. And the best retail asset to initiate and facilitate dialogues with shoppers are retail employees. It is refreshing to read about how Uniqlo, a clothing retailer from Japan, trains and requires employees to start dialogue with shoppers.  They use a simplified 6 question approach, with employees required to use at least 4 out of the 6 with each shopper.

“Hello, my name is x, how are you today?”
“Did you find everything you were looking for?”
“Let me know if you need anything. My name is x.”
“Thank you for waiting.”
“Did you find everything you were looking for?”
“Good-bye, we hope to see you again soon.”

Note the "did you find everything" question is repeated because it is required both on the floor and at checkout.

Full article from the New Yorker can be found here.
 

A Designer's Dream Resource

Wednesday, July 14, 2010 by Lauren Bowles


While doing research for a project for one of our new clients here at birdsong gregory, I came across a designer's dream resource. The Library of Congress has dedicated a section of its online space to house a beautiful collection of WPA (Works Progress Administration) posters. 926 of them to be exact. The LOC has not only provided relevant archival information for each poster, but has also included hi-res TIFF files that can be downloaded free of charge! Some of the most beautiful typography and illustration you've ever seen is all in one place! This collection can bless any designer with much needed inspiration and visual reference. Thank you LOC for this addition! 

 

To get more tips and learn more about our Charlotte Advertising Agency, stay tuned here each week, and check us out online at birdsonggregory.com. 

Shopper Marketer. Shopper-centric. Shopper savvy. Shopperist.

Friday, July 9, 2010 by Jared Meisel

All words pointing to the same thing – I am passionate about shoppers. I love the discipline it takes to find the issue or barrier keeping shoppers from purchasing a product. I love the vision it takes to find shopper insights and then bring it to life in a relevant way. I love the curiosity it takes to stay on top of the technology and trends that are changing how shoppers approach retail environments, whether brick or click (traditional stores or online).

10 years of shopper marketing experience has brought along some awesome opportunities. I have worked on some of the largest retailer and manufacture brands around, from Walmart to USPS, Walgreens to P&G and have lived in some great cities along the way, from Fayetteville, AR to Cincinnati, OH to Chicago, IL. And this experience has led me here, to birdsong gregory in Charlotte, NC. Why? The answer is based on how I view the future.

I believe the best way to predict the future is to create it. And I believe the role of future creators will belong to smart, strategic, neutral and nimble companies, those who choose to approach problems as conversations. A conversation requires approaching challenges engaged in actively listening, watching and focusing on what factors are influencing the situation before responding. birdsong gregory has taken a purposefully conversational approach to their 10 years of growth, building their business on the idea that facilitating a conversation requires low overhead and high access. The fact that Charlotte ranks 8th in the US for Fortune 500 companies has provided a perfect regional and national proving ground for this philosophy.

Have a passion for shoppers? Have a shopper challenge you need help solving? Let’s start the conversation.

The Designer Classroom

Thursday, July 8, 2010 by Lauren Bowles


For a while now I've been researching and studying designers who are also illustrators. It seems like they would be the best kind of designers to learn from because our skill sets are so similar. This week, the subject of my study has been Luke Bolt, a designer / illustrator for Gardner Design in Wichita, Kansas. I can really appreciate his energetic and whimsical style. He uses shape beautifully, and he has a knack for color. Some of my favorites of Luke's work though, are definitely his logos. Check them out! I find that no matter how far you think you've come as a designer, there will always be twice as much left to learn. birdsong gregory is dedicated to that growth, and excited to move forward and make our work even better by the day. Design nerds stay tuned; there's more where this came from!

 

The clear expression of good ideas

Thursday, July 8, 2010 by Matt Reese

That's the phrase our copywriter, Phillip, lives by and it was the first thing I thought of when I saw this video. It takes an extremely complicated problem, the US Education system, and boils it down to the core elements and presents a quick and easy to understand overview. As a Charlotte Graphic Design agency, we make a living expressing ideas through the use of imagery and we always appreciate great work from others. Check out more from GOOD here.